FAQ's
FREQUENTLY ASKED QUESTIONS
Q. When will my order be shipped?
A. Domestic orders are typically shipped within 48 hours of receiving your order. They usually take 5-7 days to arrive to you after they have left our facility.2nd day orders are typically shipped next business day after receiving your order. They usually take 2-3 days to arrive to you once that have left our facility.
Please see our Shipping Policy for shipping rates and further details.
Q. What is your return Policy?
A. Items purchased at full price are returnable within 14 days of purchase as long as they are in new, unworn/unwashed, resalable condition, and still have the original tags and packaging. Any damages must be reported within 14 days of purchase for a refund and/or replacement. Refunds will be made minus shipping costs, except when the return is due to defective merchandise. Please see our Return Policy for full details.
Q. How do I return an item for exchange?
A. Please email us at info@sumatoo.com to initiate a return or exchange
Q. How long will it take for my order to ship?
A. Domestic and International orders are typically shipped within 2 business days of receiving your order. Domestic packages usually take 5-7 business to arrive to you after they have left our facility. International packages can take up to 14 business days to arrive after they have left our facility.
2nd day orders are typically shipped next business day after receiving your order. Packages usually take 2-3 business days to arrive to you once they have left our facility.
Pleas see our Shipping Policy for shipping charges, international orders and further details.
Q. How are my payments received?
A. We accept Visa, MasterCard, American Express and Discover Card. We also accept PayPal.
Q. Do you ship internationally?
A. We are excited to announce that we now ship to Canada and United Kingdom. Please see our Shipping Policy for details.
Q. What about Out of Stock Items?
A. Every effort is made to keep all of our products in stock at all times. Occasionally we run out of an item before the web site is updated. When that happens, you will be notified by either email or telephone. You will be able to substitute a product or wait until the item becomes available.
Q. What are your hours of business?
A. Our official hours of business are Monday - Friday 10am - 4pm EST. Please feel free to call us or email us and we will get back to you as soon as possible.